Opening: Computer Support Technician

Dayton, OH - Full Time - Posted March 18, 2024

Summary

CREEK TECHNOLOGIES is seeking a full time, on-site Computer Support Technician in support of the Enterprise Service Desk (ESD) with 88 CS Wright Patterson AFB Ohio. The successful candidate provides end user support to include tracking of incident/service requests.

Creek Technologies Company provides a competitive benefit package which includes:

Medical, Dental, and Vision Insurance
401k plan
Education Reimbursement
Paid Time Off/Paid Holidays

Responsibilities

Demonstrate effective oral and written communication skills, maintaining a positive customer service attitude.
Handle the most complex IT technical support requests for the user base.
Assist the Service Center Lead(s) in managing and documenting customer support issues, remediation efforts, and ensuring customer satisfaction through a structured task resolution system.
Independently analyze and resolve operational issues within the technical support center to ensure smooth functioning.
Collaborate with the Service Center Lead(s) and Federal Functional Lead to prioritize tasks for Service Center Technicians, optimizing task resolution efficiency.
Assist in generating reports regarding technical support activity, property accountability, and event schedules, contributing to process improvement and effective resource allocation.

Qualifications

(Required) Education: High School diploma or higher
(Required) Certification: CompTIA Security+ ce Must possess the ability to obtain a DoD Secret Security Clearance. CreekTech will sponsor employees to obtain the appropriate security clearances when needed.

Education

High School

Experience

Experience: Entry Level or Early Career

Clearance

Must possess the ability to obtain a DoD Secret Security Clearance (CreekTech will sponsor employees to obtain the appropriate security clearances)

Skills and Abilities

Comprehensive knowledge of PC operator systems (e.g. Windows), networking mail standards, fax machines, and printers desired.

Salary Range

Commensurate with education and experience.

Anticipated Start Date

Upon acquiring security clearance.

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