Creek Technologies (CreekTech) Enterprise Service Desk Support (based on IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL)) is central to the set of IT services we provide to our customers. We ensure reliability, availability and continuity of IT services through process driven approaches based on procedures developed over time and targeted to each customer. We don’t just log calls and track trouble resolutions. . .
We Provide Solutions and Deliver Results! Our 24x7x365 Service Desk operations are delivered through a workforce that is highly trained and certified in service provision as well as utilization of tools to provide effective and efficient, as well as cost-effective, services to all our customers.
- Our IT Service Desk provides a Central Point of Contact where Tier 1 through Tier 3 support is actually managed. This single point solves problems at the lowest level, while maintaining reachback to more technical support, if and when needed. CreekTech has a wide range of contract experience where we transition customers from traditional help desks to a centralized service desk where we standardize the service across the domain.
- CreekTech provides simple and efficient resolution for easy fixes such as forgotten password, all the way to complex issues where we form a team with suppliers to find and fix.
- We provide Service Request Management – cradle to grave; including root cause analysis to help prevent recurrence.
CreekTech Service Desk Technicians are certified in accordance with DoD 8570.01-M requirements