Opening: NOC ANALYST

Glynco, GA - Full Time - Posted October 10, 2019


Summary

Creek Technologies is seeking multiple full time, on-site NOC Analysts in support of the Federal Law Enforcement Training Center (FLETC) located in Glynco, Georgia. NOC Analyst is responsible for the detection of server and network outages using provided tools; engaging technicians to troubleshoot; monitoring the status of outages and issuing outage status messages in accordance with published standard operating procedures. This is achieved by having a broad knowledge of the components of the environment from hardware to software.

Responsibilities

• Monitor critical network and system components for failures or performance degradations. • Communicate with technical team and customers about outages including current status. • Analyze problem areas for outages to establish potential solutions for future problems.

Qualifications

• CompTIA Network+ highly desired. • CompTIA Security+ Computing Environment (CE) Certification (i.e., MCSE, Server+, etc.) desired. • US citizenship required

Education

Preferred: BA/BS in System Engineering, Information Technology, Computer Information Systems, Computer Science.

Experience

• Previous experience with FLETC a plus. • At least 1 year in a technical support role or equivalent experience.

Clearance

N/A

Skills and Abilities

• High level working knowledge of network and system components. • Ability to communicate with both technical and non-technical individuals.

Salary Range

Commensurate with education and experience.

Anticipated Start Date

December 1, 2019

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