Houston, TX - Full Time - Posted May 23, 2022
CREEK TECHNOLOGIES is seeking a full time, on-site Computer Operator in support of the Enterprise Service Desk (ESD) with Defense Logistics Agency (DLA). The successful candidate provides end user support to include tracking of incident/service requests; utilizing BMC Remedy; providing hardware/software configuration of desktop, laptop, thin clients, mobile devices, printers, and scanners support. Other support activities include installations, moves and changes, asset management, wireless device, and mobile computing support.
• Ability to evaluate state-of-the-art computer hardware and software and its application to support specific requirements and to interface with other equipment and systems. • Ability to troubleshoot bottlenecks and propose recommendations for their elimination and make recommendations for system improvements that will result in optimization of development and/or maintenance efforts. • Will require on-site travel using personal vehicle, company van, company golf cart or another motorized vehicle. • Other duties: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
• Must have valid state driver’s license, personal vehicle and proof of insurance. • Must be fully 8570 compliant and hold one of the following IAT Level II or III certifications: Security+CE, CASP CE, CCNA Security, CYSA+, GICSP, GSEC, SSCP, CCNP Security, CISA, CISSP (or Associate), GCED, or GCIH • And one of the following computing environment certifications: 98-349 – Windows 10: Windows Operating System Fundamentals, MCDST, MCITP EDST, Bomgar Remote Support Administrator, MCITP EDA, MCSA: WS2012, WS2016, MCSE: WS2012, WS2016, SA: WS2012, WS2016, MCITP EA: WS2012, WS2016, MCITP Data Base, Any Microsoft Certified Solutions Master (MCSM), Any Microsoft Certified Master (MCM), MS Networking with Windows Server 2012 or 2016, or MS Identity with Windows Server 2012 or 2016
Minimum two (2) years of relevant experience.
Must be a US citizen. Must be able to obtain and maintain a DoD Security clearance required.
SKILLS: • Customer Service • Technical Expertise • Analytical Thinking • Strategic Thinking • Initiative • Foster Innovation • Results Oriented • Teamwork • Performance Management • Build Relationships • Establish Focus • Motivational Support • Change Management • Oral Communication • Written Communication • Persuasive Communication • Interpersonal Awareness • Conceptual Thinking WORK ENVIRONMENT AND PHSYICAL DEMANDS: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. • Location: Various Locations • Type of environment: Office Setting and warehouse • Noise level: Medium • Work schedule: Various times which may include weekends and evenings to meet program and contract needs. • Amount of Travel: Less than 10% The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee is regularly required to stand; walk; sit; climb or balance; and stoop, kneel, crouch, or crawl. The employee is regularly required to lift up to 10 pounds. The employee is frequently required to lift up to 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.
Commensurate with education and experience.
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